The reality is a lot of property management business owners in Australia struggle with figuring out exactly what to measure in their property management business and staff performance; let alone figuring out a way to measure these KPIs easily and correctly. It is also not surprising to come across property managers who have been in the industry for a long time but were never formally explained what is expected of them, what is regarded as good, bad or acceptable performance in order to support the vision of the business and its growth. How do you expect to keep your team motivated doing this work day in and day out without having any solid goals to aim for.
1. Clarify exactly what to measure as a property management business owner. Improving your performance starts with figuring out what to measure.
2. KPI reporting at your fingertips at one place, real time, anytime and anywhere.
3. Reduce time in KPI reporting and collation, no more weekly reports. Your team members simply log on and input data as it occurs (or at allotted times set by the business owner).
4. One set of comprehensive KPIs designed to monitor performance at individual, team and business level all in one package for residential property management businesses. Whether you need to know how well your team is keeping rent arrears under control, managing vacancies or simply tracking detailed information about where new managements came from and why managements were lost.
5. Promote business risk management through KPIs designed to report on things that really matter and highlight areas of concern that may need immediate attention or additional training.
6. Transform information into valuable insights into your business in seconds to support smart decision making by highlighting financial and management trends by comparing results between different periods and between different team members.
7. Improve staff performance and retention. What gets measured gets done. PMPC provides clarity to your team with a clearly defined and objective set of goals (KPIs) for the team to aim for. In addition, the team can now easily see how well (or poorly) they are doing against their past performance and their targets. And of course, this information can assist in the calculations of bonuses, commissions, and possible promotions (or terminations)